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Slow Broadband at Christmas
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 Posted: 23 Dec 2017 11:03
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ed
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Moan Mode On

BT were messing around in the box at the end of our road last Monday and although they deny doing anything, we've had no home phone and a broadband speed of (at best) 0.3mbps since then.

Although our home phone/broadband is with EE(Orange), BT ultimately control the cabling.

Despite four phone calls on the mobile at 25p a time to get EE to chase BT, I'm now told this morning that an engineer is assigned to the problem on the 27th.

What happened to the engineer that was assigned to the problem on the 22nd nobody knows. Probably bu@@ered off early as Friday was the equivalent of Christmas Eve.

Basically, we ain't gonna be Skypeing to my son in Abu Dhabi on Boxing Day, so he won't be wishing his 95 year old grandmother Merry Christmas and I ain't a happy bunny :x:



Ed

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 Posted: 23 Dec 2017 11:16
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Ron
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Just what you don't need at Christmas!!I went for a cable connection to Virgin just because BT don't care how they treat their customers these days!!
Have a good Christmas anyway...:thumbs:
Ron



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 Posted: 23 Dec 2017 11:32
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Toto
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Sorry to hear about that Ed. They don't realise the importance of communications to people .......... unless you are a business connection with potential penalties built into your contract.they would soon jump for that.
Toto



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 Posted: 23 Dec 2017 11:35
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ed
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Thanks Guys, don't think it would make much difference to change ISP as you always end up relying on BT Openreach somewhere.

At least email is working :twitch:


Ed


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 Posted: 23 Dec 2017 11:51
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ed wrote: Moan Mode On

BT were messing around in the box at the end of our road last Monday and although they deny doing anything, we've had no home phone and a broadband speed of (at best) 0.3mbps since then.

Although our home phone/broadband is with EE(Orange), BT ultimately control the cabling.

Despite four phone calls on the mobile at 25p a time to get EE to chase BT, I'm now told this morning that an engineer is assigned to the problem on the 27th.

What happened to the engineer that was assigned to the problem on the 22nd nobody knows. Probably bu@@ered off early as Friday was the equivalent of Christmas Eve.

Basically, we ain't gonna be Skypeing to my son in Abu Dhabi on Boxing Day, so he won't be wishing his 95 year old grandmother Merry Christmas and I ain't a happy bunny :x:



Ed

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 Hi Ed, We had a similar speed issue some time after subscribing to EE, it was terrible we weren't receiving phone calls either as they were going to another place six houses down the lane, the broadband speed went from reasonable to useless at the drop of a hat overnight. Try chasing it up with EE and going through the hoops of switching the router off and waiting 3 minutes to see if that solved the problem:facepalm: was the advice we got, it was a nightmare, they even sent us a new router to see if that worked which it didn't. The problem was on the exchange terminals and our link had been spliced into by another private franchise engineer looking for an easy connection. I had this on very good authority from a BT engineer who said that private providers do not have exclusive use of terminal connections and if BT need to find a fast connection and you have one they can swap yours onto a slower point or pair it into another connection. The whole experience was just so frustrating:hammer: trying to get anybody to even do anything, in the end we threatened EE with the ombudsman as our business enquiries were all lost and business was suffering. 
Hope all gets sorted very soon, cheers for now Paul



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 Posted: 23 Dec 2017 16:52
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Keith M
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Because we live in a small rural village, we only had fibre connections available a couple of years ago. Before that, our broadband speed was around 1.5Mb/sec at best, and it dropped to almost a standstill during the local schools holidays or when it rained (kids on the net I guess).
When finally BT got around to running fibre to the village, we hoped it might improve, which it has, but not by that much, and we're a long way from BT's much bragged about "Superfast". They only ran the fibre to a cabinet at the bottom of the village, which is a mile away from where we live, the rest of the way is on the old overhead copper cables, so even though we were promised a whole 11.3Mb/sec, it's only around 9 at best. My ISP is Plusnet, (part of BT) and although they are super helpful, (call centre in Sheffield rather than India like BT!) they're still at the mercy of BT when it comes to lines and speeds. I can't imagine Virgin being interested in cabling my area as an alternative, so I'm stuck with what I've got for the foreseeable future. At least it's better than dialup!
Keith.



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 Posted: 23 Dec 2017 23:08
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Not just confined to areas of the UK. The service (?) here from Telstra varies from the speed of light down to you can bake a cake waiting for a response. All for the future good we are told as we move over to fibre optic broadband. Only problem is that the fibre optic is reportedly slower in many areas than the old cable.

But it is of course for the longer term good?

Cheers

and happy modelling

Richard



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 Posted: 24 Dec 2017 06:32
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Sandbar
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Me Too, internet (Exetel) down for 2 days and then intermittent service.
Even service stations I went to for fuel coud not serve me as the console not connected via internet.

I sent a SMS asking that the company reimburse me for 2 days of no NBN and received some message that would take a course in legal hieroglyphics to decipher what they mean.

What happened to plain understandable english?

Andrew
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 Posted: 24 Dec 2017 11:44
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Sandbar wrote: Me Too, internet (Exetel) down for 2 days and then intermittent service.
Even service stations I went to for fuel coud not serve me as the console not connected via internet.

I sent a SMS asking that the company reimburse me for 2 days of no NBN and received some message that would take a course in legal hieroglyphics to decipher what they mean.

What happened to plain understandable english?

Andrew
Sandbar & Mudcrab Railway
Difficult situation Sandbar, it seems technology doesn't come without its problems. In our case we requested refunds from EE for lost connection times and loss of business and they offered us a free month to which we said double it at the least... which they did. After the two months we changed to BT,  for however much BT may be and do with others we do have a protected internet connection which means we cannot be interfered with by the cheaper private franchise providers who are just looking for an easy option plug in.
cheers for now Paul



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 Posted: 24 Dec 2017 19:54
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Sandbar
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After last nights write up, the internet was down for about 2 hours.

I feel like I am running in circles, Maybe its because they have nailed one foot down!

Sandbar

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 Posted: 25 Dec 2017 11:01
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Rob Pulham
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Toto wrote: unless you are a business connection with potential penalties built into your contract.they would soon jump for that.
Toto

Sadly they don't even jump for big businesses. I work in IT for a local authority who spend several millions each year on communications and none of them: BT, Virgin, Vodafone etc. treat us with any sort of priority you have to follow the 'process' that they set out.
I could offer lot's of examples but its Christmas Day and I don't want to think about work. 
Oops too late!!:facepalm:



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 Posted: 26 Dec 2017 03:44
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SMR CHRIS
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Well the Speed of the NBN our Down Under National Broard Band Network has taken a big hit must be all those new devices that were given for Xmas gifts trying to log on and get updated to current specs :thumbs: oops :lol Shelley got me a new Phone so I’m part of the problem :mutley2::mutley2::mutley2::mutley2::mutley2:



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 Posted: 26 Dec 2017 11:21
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RFS
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http://www.telegraph.co.uk/christmas/0/best-matt-christmas-cartoons/matt-cartoon1/

Last edited on 26 Dec 2017 11:21 by RFS



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 Posted: 26 Dec 2017 12:46
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Chris...no you are without fault as it is all my responsibility.

As lovely wife says I only have to breathe on a computer or any related such device and we have problems. So you will appreciate the issues I confront with the BLACK ART OF DCC which is now in total control of my entire layout.

Nonetheless I shall persevere in 2018 as the advantages I get with DCC (even in very small glimpses) seem to be worth the effort.

Happy modelling

Richard

PS was just trying to change a setting on one of my beloved QSI decoders "Cannot read CV"
:bleep6:.....here we again!! 



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My Dargan, a NSW HO layout based in the Blue Mountains
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