/ Register

Gaugemaster Prodigy Advance

Discussion in 'DCC Control' started by Ron, Feb 23, 2017.

  1. Feb 23, 2017 #1
    Ron

    Ron Full Member

    Messages:
    3,342
    Likes Received:
    788
    Joined:
    Dec 5, 2015
    My Gaugemaster Prodigy Advance started playing up a couple of weeks ago, it would not read or write to the program track and the throttle was erratic then the 'Shift' button stopped working!I've had the unit about 15 months but after an email to Gaugemasters I sent the whole unit back for repair. (I have a Digitrax unit unit as a spare)That was a week ago and it arrived back this morning having had 2 new power transisters fitted and all tested at NO CHARGE!So I can recommend them and there service to all.
    CheersRon
     
  2. Feb 23, 2017 #2
    Toto

    Toto I'm best ignored Staff Member Founder Administrator

    Messages:
    15,419
    Likes Received:
    3,842
    Joined:
    Dec 5, 2017
    Nice to hear a good luck story. Fingers crossed the repaired version lasts a bit longer. I remember that you only bought it not that long ago. As you say 15 months.

    Good news though Ron.:thumbs:
     
  3. Feb 23, 2017 #3
    ianvolvo46

    ianvolvo46 Staff Member Moderator

    Messages:
    5,367
    Likes Received:
    1,651
    Joined:
    Dec 8, 2015
    They do what they say on the tin .. good for them

    Ian vt
     
  4. Feb 23, 2017 #4
    paul_l

    paul_l Staff Member Administrator

    Messages:
    9,868
    Likes Received:
    5,931
    Joined:
    Dec 5, 2015
    It would have been really good if they sent you an NCE system back :avatar:

    Good to hear a good support service storey, and a fast turnaround as well.

    Paul
     
  5. Feb 24, 2017 #5
    Ron

    Ron Full Member

    Messages:
    3,342
    Likes Received:
    788
    Joined:
    Dec 5, 2015
    Now now :avatar::avatar:
     
  6. Feb 24, 2017 #6
    gormo

    gormo Staff Member Administrator

    Messages:
    6,037
    Likes Received:
    4,248
    Joined:
    Dec 5, 2015
    Good stuff Ron..:thumbs:

    It`s nice to hear about a good customer service story for a change.

    http://www.click:tophat:Gormo
     
  7. Feb 26, 2017 #7
    Sparky

    Sparky Full Member

    Messages:
    93
    Likes Received:
    0
    Joined:
    Dec 18, 2015
    I understand they give a lifetime guarantee with the prodigy. My unit was repaired and returned free of charge too.http://www.click
     
  8. Feb 26, 2017 #8
    Ron

    Ron Full Member

    Messages:
    3,342
    Likes Received:
    788
    Joined:
    Dec 5, 2015
    That's worth knowing!! http://www.click
     

Share This Page